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2nd Line Support Engineer (HO/2ndLSE)

About this role:

Salary: £33,000 - £35,000/annum

Job Location: - United Kingdom -- England -- East of England -- Hertfordshire -- Welwyn Garden City

Reference: HO/2ndLSE

Job Type: Permanent

Posted: 06 May 2026


Role: 2nd Line Support Engineer

Contact: Full time, Permanent

Hours: 37 hours per week

Salary: 33,000 to £35,000 per annum,  dependent on experience plus £5500 car allowance

Location: Head Office, Welwyn Garden City and regular travel across all our sites.

Quantum Care is a not‑for‑profit organisation dedicated to delivering exceptional care services to over 2,000 older people across Hertfordshire, Bedfordshire and Essex. We’re proud of the work we do—and we’re looking for someone who shares that pride.

We’re seeking a passionate, people‑focused 2nd Line Support Engineer who thrives on delivering outstanding customer service. You’ll be supporting colleagues with a wide range of technical abilities, so patience, empathy and clear communication are essential. If you enjoy solving problems, building relationships, and making a real difference, you’ll fit right in.

You’ll also have the chance to get involved in project work, contributing directly to Quantum’s ongoing digital development and future growth.

 

Technical Responsibilities

  • Diagnose and resolve 2nd line incidents across Windows OS, Microsoft 365, Active Directory and networking

  • Manage user accounts, permissions and group policies

  • Support hardware including laptops, desktops, printers and mobile devices

  • Troubleshoot connectivity issues (Wi‑Fi, VPN, switches, routers)

  • Use remote support tools to resolve issues efficiently

  • Assist with IT projects, upgrades and system improvements

  • Provide on‑site support across multiple locations (full driving licence and own vehicle required)

  • Previous expereince in this role is essential

 

What We Offer

If you’re ready to bring your skills and enthusiasm to our team, we’ll reward you with:

  • Free Employee Assistance Programme offering 24/7 support for work, family and life

  • Company pension scheme (after 1 year of service)

  • Free DBS check

  • Access to retail discounts and exclusive offers

  • A supportive, values‑driven environment with real opportunities for career progression

Terms and conditions apply to all benefits.

 

This is an exciting opportunity to join a well‑established organisation where your work truly matters. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.


Contact information

Tejal Patel